Customer Service

Find answers to frequently asked questions here.

Support Documentation, Instruction Manuals and More.
 

For technical support and other customer service related issues, BLI/PCM has a dedicated email support system.
Please email all general customer service questions to:	info@broadway-limited.com
Please email all orders to:	orders@broadway-limited.com
Please email all technical support questions and issues to:	service@broadway-limited.com
Please email all parts orders to:	parts@broadway-limited.com

Mailing Address:
Broadway Limited Imports, LLC
9 East Tower Circle
Ormond Beach, FL 32174

tel: 386-673-8900 - Phone Technical Support Hours: 1pm - 4pm EST M-F
FAX: 386-673-8080

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!NEW!

Have an out of warranty electrical issue or want to upgrade your Broadway Limited Imports locomotive?

Broadway Limited Imports is happy to introduce our new authorized repair and upgrade partner, the Train Service Depot. TSD services all Broadway Limited Imports locomotives with electrical and electronics related issues. Many of you have asked whether it is possible to get your older Quantum Sound equipped locomotives upgraded to Paragon2 - TSD will do this for you all at a reasonable cost.